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Athenahealth – Interaction Design and UX Strategy

I began my career at athena as the design lead and overhauled the core functionality of schedule management, including schedule definition and booking across all channels. I also lead efforts to define a strategy for network management. I now lead a team of 5 designers. My goals are to build efficiency through establishing best practices and build a team with broad experiences. As director, I continue to advance a strategy to push into specialty markets Read more…

By Chris Lovin, ago

Erisyon – Brand Experience and Roadmap

The Ask: Examine the different users and lab types that could use a protein fluorosequencing device to determine market fit, beach heads, consumables models, and build a roadmap to commercialization for a small early phase start-up in the proteomics space incubated by the University of Texas at Austin. Team Composition: Two Creative Directors, Associate Creative Director, Sr Interaction Designer, Sr Strategist, Sr Visual Designer, Program Manager My Role: Associate Creative Director/Sr Interaction Designer/Industrial Designer Project Read more…

By Chris Lovin, ago

Think Surgical – UI and Workflow

The Ask: Create the UI for a computer navigated cart to assist in total knee replacement surgery. Team Composition: Creative Director, Associate Creative Director, Sr Interaction Designer, Junior Visual designer My Role: Associate Creative Director/Sr Interaction Designer Phases: Discovery, Concept validation Project Length: 12 weeks Challenges: Supporting different users at different distances from the display. Creating a flexible paths through the surgery that support provider preferences. Giving visual cues to help with the unusual registration Read more…

By Chris Lovin, ago

Vixxo – Multi-Modal Interaction Design

The Ask: Defining long-term strategy, extensible design and implementation of a first-generation self-service facilities management platform.  Team Composition: Strategy Director, Creative Director, Associate Creative Director, Sr IxD, Sr Visual Designer, Solution Architect, Experience Architect, Project Manager My Role: Lead Interaction Designer Phases: Discovery, Concept Validation, Alpha Release. Project Length: 14 months Challenges: Creating a multi-modal experience that connected multiple users both inside and outside of the organization. Learnings: This was my first enterprise project and it was a serious trial Read more…

By Chris Lovin, ago

Lyric C2 Camera – Industrial Design and User Experience

The Ask: Design an awareness camera for mounting in a variety of locations and that maintains the Lyric DLS Team Composition: ID Phase – Senior ID, Design Manager, Design Director. Interaction Phase – Senior UX, Implementation parter (Mutual Mobile) My Roles: Lead Industrial Designer, Lead Interaction Designer, Creative Director Phases: Industrial design, DFM and manufacturing support, creative direction of 3rd party app development Project Length: Initial ID exploration, 2 months. DFM and manufacturing support, 6 months. Direction of 3rd Read more…

By Chris Lovin, ago

Lyric Dashboard – UX Strategy

The Ask: To create a UX strategy for the future of the Lyric Dashboard using feedback from contextual inquiry and adjacent market trends. Team Composition: 2 Senior Experience Designers My Roles: Lead Interaction Design, Lead Design Researcher Phases: Contextual Inquiry, Story telling, Interaction Exploration, Alignment Workshop Project Length: 1 week research (5 families), 2 weeks synthesis, 1 month for story telling and interaction exploration, 1 day workshop with product team. Challenges: Creating an experience that exposed helpful information and Read more…

By Chris Lovin, ago

Lyric Water Leak Detector – Industrial Design and User Experience

The Ask: To create a water leak detector that works both with a smart phone app, and has an audible alarm. Team Composition: ID phase – Design Director, Design Manager, Senior Industrial Designer. Interaction Phase – Senior UX, Senior iOS developer. My Roles: Lead Industrial Designer, Lead Interaction Designer, Lead Visual Designer Phases: Initial industrial design including working with ODMs on feasibility and tooling (hardware and firmware concerns). Interaction and visual design of Leak detector Read more…

By Chris Lovin, ago

WiFi 9000 Thermostat

The Ask: To re-skin the existing flagship 9000 WiFi Thermostat UI and ID. Team Composition: ID Phase – Senior ID, Design Manager, Design Director. Interaction Phase – Senior UX, Junior UX, Senior Visual Design. My Roles: Lead Industrial Designer, Lead Interaction Designer, Creative Director Phases: Industrial design, DFM and manufacturing support, creative direction of detail design and mobile app reskin. Project Length: 4 Weeks. Challenges: Maintaining the existing architecture but creating a drastic change in the Thermostat UI. Keeping the Read more…

By Chris Lovin, ago

RP7

The Ask: To create a configurable and customizable all-in-one retail platform. My Role: Lead Industrial Designer Phases: ID exploration, Design for Manufacturing, Manufacturing support Project Length: 3 month design exploration, 6 months of DFM and Manufacturing support. Challenges: Making this system feel complete and integrated no matter what combination of screen, secondary screen, and mounting location.   The HP RP7 is a powerful and versatile all-in-one retail system that offers a variety of configurations and integrated peripherals that can be Read more…

By Chris Lovin, ago

Fostering Creative Problem Solvers

The Ask: To help design and facilitate a design thinking workshop at the 2014 IDSA National Conference for at risk foster children in a residential facility. My Roles: Co-Designer, Co-Facilitator Other Team Members: Doris Wells-Papanek of the Design Learning Network. Phases: Contextual Inquiry, Personal Development, System Architecture Design, Industrial design and Interaction design of mobile and desktop experiences. Project Length: 1 month prep, 2 hour workshop. Challenges: Getting everyone up to speed quickly with a problem space they had very little Read more…

By Chris Lovin, ago

Latitude Rugged Extreme

The Ask: To design a MIL spec enclosure for the Dell. My Roles: Lead Industrial Designer Phases: Industrial design, DFM and manufacturing support Project Length: Initial ID exploration, 1 months. DFM and manufacturing support, 6 months. Challenges: Packaging an existing Dell motherboard and components into a rugged enclosure that was as small as possible. Awards: IDEA 2015 Bronze Award The Dell Latitude Rugged Extreme was my second laptop to design with Augmentix. The laptop is designed to survive all kinds Read more…

By Chris Lovin, ago

Humdinger Micro-Generator

The Ask: Humdinger Wind Energy approached us looking for a working proof of concept for their theoretical micro-generator that was powered by the wind.  The concept needed to produced enough power to charge a cell phone or operate a series of LED lights. My Roles: Lead Industrial Designer Phases: ME Feasibility, Industrial design Project Length: ME feasibility, 3 weeks. ID, 2 weeks.  Challenges: Proving the technology and creating a working prototype that could be set-up and shown in uncertain Read more…

By Chris Lovin, ago

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